At Valera, we value our customers and strive to provide exceptional service before, during, and after every purchase.
This Support Policy explains how we assist our clients and resolve their inquiries efficiently.

1. Support Channels

You can reach our support team through the following:

• ? Phone / WhatsApp: +20 100 22 887 22

• ? Email: support@valera-eg.com

• ? Working Hours: Sunday to Thursday – 10:00 AM to 6:00 PM
  We aim to respond to all inquiries within 24–48 business hours.

2. Support Coverage

Our support includes:

• Product inquiries and customization options

• Order tracking and delivery updates

• Assistance with installation or product care

• Refunds, exchanges, and warranty-related requests

Please note: we do not provide installation for third-party or non-Valera products.

3. Warranty and After-Sales Support

• All Valera wooden products come with a 1-year limited warranty covering manufacturing defects.

• Damages caused by misuse, poor handling, or unauthorized repair are not covered.

• Customers must provide proof of purchase when making a claim.

4. Response and Resolution Time

• Minor issues (e.g., missing parts): resolved within 2–3 business days.

• Major issues (e.g., replacement, warranty claims): within 7–14 business days, depending on location and stock availability.

5. Customer Responsibility

Customers are expected to:

• Provide accurate order information and contact details.

• Report any product issue within 48 hours of delivery.

• Follow product care and maintenance instructions provided by Valera.

6. Contact Us

If you have any questions or require support, please contact:
? support@valera-eg.com
? +20 100 2288722
? Cairo, Egypt